Privacy Policy

Introduction

Bubbly Grape Wine Tours Limited complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

Changes to this Policy

We may change this policy by revising the privacy policy on this website. The change will apply from the date that we revise the policy on our website.

What personal data we collect and why we collect it

We collect personal information about you from:

You, directly

We collect personal information about you when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through bookings made via our booking system, and through any contact with us (e.g. telephone call or email).

Contact forms

If you submit a contact form enquiry, or an enquiry via email, we will store this information for administrative, legal and security reasons. We will never share this information with any third party service or business without your express permission, unless it is relevant to confirming your booking or booking payment. I.e. when confirming a wine tour via our third party Booking System.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about your site usage, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. This is beyond our control and unrelated to any data and information that we collect.

Analytics

We use Google Analytics to store data about our website visitor usage of our website. This helps us to better understand our website visitors and their usage of our website.

Google Analytics uses Cookies to track things such as the length of time spent on the website, which pages were viewed, and whether you are a returning user. You can at any time delete these cookies from your browser.

How we use your personal information

We use your personal information:

to verify your identity
to provide services and products to you
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
to improve the services and products that we provide to you
to undertake credit checks of you (if necessary)
to bill you and to collect money that you owe us, including authorising and processing credit card transactions
to respond to communications from you, including a complaint
to conduct research and statistical analysis (on an anonymised basis)
to protect and/or enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you or the Act.

Disclosing Your Personal Data

We may disclose your personal information to:

another company within our group
any business that supports our services and products, including our third party booking system, and any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
a credit reference agency for the purpose of credit checking you
other third parties (for anonymised statistical information)
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorised by the Act or another law (e.g. a law enforcement agency)
any other person authorised by you.

How long we retain your data

We retain your data indefinitely for administrative, legal and security reasons.

What rights you have over your data

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at tours@bubblygrape.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that siteâ€™s privacy policy before you provide personal information.

We use cookies (an alphanumeric identifier that we transfer to your computerâ€™s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

Our contact information

Bubbly Grape Wine Tours

Phone: 0800 22 822 53

Email: info@hopngrapetours.co.nz